It is unfortunate that I have read one or two people that were not happy with their Hy-Grade roof. However, the response from Hy-Grade affirms the commitment this company has to it’s customers and we have experienced this first hand. It took us over a year to finally make the decision and during that time, I researched, compared and asked questions, visited other homes with Hy-Grade roofs and spoke with the homeowners.  Once the commitment was made, we couldn’t be happier.  This is our first winter with the new roof and with the high winds, snow and ice that 2016/2017 winter brought we were secure knowing that our shingles were not going to blow off, that the snow and ice were not going to ice dam like we had with our old roof. All the neighbours admire the high quality and it transformed the look of our home. We know for the next 50 years (or longer) the roof is something we will never have to address again. In addition, we have the assurance knowing that if we do have a problem it only takes a phone call to the office and someone will help us. I want to thank our sales representative for being so patient and answering all of our endless questions, Ted you were awesome.  The crew that showed up to our home were courteous, neat and efficient, any questions that we had they were able to answer. The office staff have always been customer service orientated and friendly, you really do get a sense that they are family. We are happy becoming part of the Hy-Grade family, and understand that as in any family if there are troubles, we trust that they will be there to support and care for us.