Our Mission: “To be known as the Roofing Leader by providing the best product and service.”
How do we make sure we are living up to Our Mission? We ask our customers to let us know in Hy-Grade Reviews! We’ve created the #1 Residential Steel Roofing System in Ontario and continue to place consistently excellent customer service as a top priority!
To make sure our efforts are translating into happy customers, we collect Hy-Grade Reviews from many different platforms. Every customer receives a survey at the end of their installation. This survey is sent with return postage and is our way of ensuring every single customer has a chance to let us know how we did!
How to leave a review.
We’re grateful to all our customers who leave a review on Google and you can leave one on one of those sites as well by clicking here. We also know leaving a public review is not always our customer’s preference so we’re happy to accept those through our contact form.
See What Our Customers Say About Us On
The salesperson was very knowledgeable about their product and answered all of my concerns.
The installation team was extremely professional and meticulous about their work. The result looks spectacular.
We have had a number of rain storms with very high winds since the installation as well as two large snowfalls. No problems or leaks and snow was well contained to the roof by the snow guards.
Some websites claim the steel roof would interfere with cell phone reception and wifi. The steel roof has had no effect on either of those services or the T.V. antennas we use inside the house.
We are 100% satisfied with the product, the installation and the appearance of the new roof.
Everyone from the saleswoman , the office and the team that installed the roof was polite, courteous and more than willing to answer our questions.
We are very pleased with the workmanship and we have had many compliments on our beautiful roof.
I am a new member of the Hy-Grade family, and I wanted to express to you how happy I am that I made the choice !
Rhonda was instrumental in my decision. Her knowledge and compassion about her job made my decision an easy one. Rhonda explained every answer to my questions in detail.
Also, your installation team and the roofers that came to my home, were professional and courteous. Other than my beautiful roof, you wouldn’t know they had been there.
Thank you to the Hy-Grade team for helping me over come any fears I had about making a major decision.
Thank you Rhonda for your knowledge and patience.
I am sorry it has taken me so long to write this message to you. Apparently, while we were away from the property, Hygrade attended and fixed the problem. This attention to my request both promptly and professionally is very much appreciated.
I continue to recommend Hygrade Roofing to anyone interested in getting new roofing. When we purchased our roofs in 2007 we were promised lifetime guarantee and so far you have kept that promise and stood behind your product 100%.
Although an expensive undertaking back in 2007, we continue to enjoy both the aesthetics and performance of our Hygrade steel roof.
Special thanks to our Hy-Grade roofing consultant Greg Letourneau, and to the installation crew of Ken, Kyler, and Ty. Our main point of contact with the Hy-Grade company, Greg spent considerable time and effort measuring up the house, answering all of our questions, and dealing with the purchase arrangements. During the installation, he made frequent visits to the job site ensuring things were proceeding to our satisfaction. The installation crew, under the direction of Ken, was terrific. It was obvious that they knew what they were doing, and that they took great pride in their work. The job site was always cleaned up, and left neat and tidy at the end of the day.
Again, thanks to the Hy-Grade Metal Roofing System company, and to their professional people. Highly recommended!!
We were very pleased with Tim, our installer, who was pleasurable to talk to, polite and professional every step of the way. I had explained to him before he started that there were a few corners that would need special attention due to the possible build up of moisture that has the effect of delamination of the Hardy Board that was used on the exterior of our building. Upon closer inspection, after the roof was finished, it became apparent to us that Tim had shaped the steel around these possible trouble points very carefully and hopefully the delamination problem will not occur in the future.
We wish to thank all the people at Hy-Grade for a great job well done.