Our Mission: “To be known as the Roofing Leader by the providing the best product and service.”
How do we make sure we are living up to Our Mission? We ask our customers to let us know in Hy-Grade Reviews! We’ve created the #1 Residential Steel Roofing System in Ontario and continue to place consistently excellent customer service as a top priority!
To make sure our efforts are translating into happy customers, we collect Hy-Grade Reviews from many different platforms. Every customer receives a survey at the end of their installation. This survey is sent with return postage and is our way of ensuring every single customer has a chance to let us know how we did!
Other Feedback Opportunities
We know leaving a public review is not always our customer’s preference. We’ve created a page on our website HERE for those who’d prefer to send their Hy-Grade Reviews directly to us!
How are we doing?
See some of our customers latest Hy-Grade Reviews here:
ACKERSDE IN LONDON, ON – 10/10 ONLINE REVIEW
Great company to deal with all around. Excellent product. Great installers and nice guys too!
SHELLEY H IN PETERBOROUGH, ON
Hy Grade is the most amazing company I have ever dealt with. A true stellar for other companies to follow in means of customer service.
ALLAN C IN SMITHS FALLS, ON
Thank you for the roof last year ! We love it! The crew that came out was very efficient and very professional! I highly recommend this company to anyone ! Keep up the great work !
RHEWTON IN WASHAGO, ON – 10-10 ONLINE REVIEW
Good group of hardworking guys. Delays in work but only due to weather conditions. Very satisfied.
ERIC. D IN WATERLOO, ON – 10/10 ONLINE REVIEW
Hy Grade installed a steel roof on our home that was constructed in 1906. It has a very complex roof line with lots of valleys and peaks.
The salesperson was very knowledgeable about their product and answered all of my concerns.
The installation team was extremely professional and meticulous about their work. The result looks spectacular.
We have had a number of rain storms with very high winds since the installation as well as two large snowfalls. No problems or leaks and snow was well contained to the roof by the snow guards.
Some websites claim the steel roof would interfere with cell phone reception and wifi. The steel roof has had no effect on either of those services or the T.V. antennas we use inside the house.
We are 100% satisfied with the product, the installation and the appearance of the new roof.
PFIG2627 IN GUELPH, ON – 10/10 ONLINE REVIEW
Very precise! Definitely take pride in their work. Excellent clean up. Recommend to everyone I know!
JIM & DEBBIE W IN MONO, ON
“We had 6 quotes, 3 metal & 3 asphalt. Of the 6, salespeople that came and gave a quote, Hy-Grade was the best. Explained everything to a tee, he delivered what was sold. The office was a pleasure to speak with, courteous & informative. The work crew were the same, a great bunch of guys. Cared about their workmanship. We have had multiple compliments on the roof, on how great it looks. We are extremely pleased with the total output of Hy-Grade.”
MERV & NORMA P IN WELLAND, ON
“Great job, everything went according to plan. Even the weather co-operated. From Csaba in sales, to the installers, it went so smooth; just like it was explained to us. If there was something to complain about it would be that I should have done this years earlier! Thanks again for a job well done.”
SCWILSON IN GUELPH, ON – 10/10 ONLINE REVIEW
I was extremely pleased with the company. We did a lot of investigation including looking at other roofs by hi-grade, talking to the people at the company, and inspecting the factory to observe how the roof was engineered.
Everyone from the saleswoman , the office and the team that installed the roof was polite, courteous and more than willing to answer our questions.
We are very pleased with the workmanship and we have had many compliments on our beautiful roof.
KAYAMERCER IN ORILLIA, ON – 8/10 ONLINE REVIEW
Installer seemed very experience and worked efficiently until completed in some less than ideal weather.
ANDRES FASTILLO IN AMERSTVIEW, ON
“My roof is beautiful & elegant. The most beautiful house in the area. The installers are experts, worked well and cleaned. Lastly, the sales representative knows very well regarding the product.”
ANDREW & ANNE A IN MEAFORD, ON
“We were very impressed with Linda, the sales rep. She was easy to work with, knowledgeable and professional – made it easy. The installation crew were terrific. Anyone who will install a roof in med-February is worthy of our admiration and respect. They were friendly, courteous and a pleasure to work with. Steven runs a tight ship with his crew and we were very impressed with their workmanship. We’ve had other roofing crews perform work for us, but the Hy-Grade crew was head and shoulders above them. Thank you!”
ANDY & SANDRA B IN AMHERSTVIEW, ON
“Excellent job! Looks great.”
HILLARY & MEL R IN NAPANEE
“We chose Hy-Grade for the following reasons: We wanted a permanent solution & this roof will outlast us. We wanted to patronize a Canadian company with a good history of businesses in our locality. Your pricing was competitive. We were able to view recent roof installations in our neighbourhood. Oh yes, it looks good too!”
SHARON & SANDY D IN PORT HOPE, ON
“Kevin Curran was excellent over the whole experience. Your crew were polite, timely & quiet. Excellent job, will definitely recommend your services.”
L.M. IN KESWICK, ON
“Good Morning Tom,
I am a new member of the Hy-Grade family, and I wanted to express to you how happy I am that I made the choice !
Rhonda was instrumental in my decision. Her knowledge and compassion about her job made my decision an easy one. Rhonda explained every answer to my questions in detail.
Also, your installation team and the roofers that came to my home, were professional and courteous. Other than my beautiful roof, you wouldn’t know they had been there.
Thank you to the Hy-Grade team for helping me over come any fears I had about making a major decision.
Thank you Rhonda for your knowledge and patience.”
K. S. IN WATERLOO, ON
“Dear Terry, It’s very easy to see you are very skilled at what you do, and you do it with such joy! Hy-Grade is very lucky to have you on their team.”
J. & H. L. IN MARKDALE, ON
“On July 14th I contacted Hygrade Roofing re a repair that needed to be done.
I am sorry it has taken me so long to write this message to you. Apparently, while we were away from the property, Hygrade attended and fixed the problem. This attention to my request both promptly and professionally is very much appreciated.
I continue to recommend Hygrade Roofing to anyone interested in getting new roofing. When we purchased our roofs in 2007 we were promised lifetime guarantee and so far you have kept that promise and stood behind your product 100%.
Although an expensive undertaking back in 2007, we continue to enjoy both the aesthetics and performance of our Hygrade steel roof.
P. & K. K. IN WELLINGTON, ON
“We would like to thank Hy-Grade Metal Roofing System for our new metal roof. We live in Wellington, Ontario, an area with frequent high, gusty winds off Lake Ontario. Although our house is only about 8 years old, we’ve consistently lost shingles at least 2 or 3 times a year since we had the house built. We are hopeful and optimistic that our new Hy-Grade metal roof will solve the problem.
Special thanks to our Hy-Grade roofing consultant Greg Letourneau, and to the installation crew of Ken, Kyler, and Ty. Our main point of contact with the Hy-Grade company, Greg spent considerable time and effort measuring up the house, answering all of our questions, and dealing with the purchase arrangements. During the installation, he made frequent visits to the job site ensuring things were proceeding to our satisfaction. The installation crew, under the direction of Ken, was terrific. It was obvious that they knew what they were doing, and that they took great pride in their work. The job site was always cleaned up, and left neat and tidy at the end of the day.
Again, thanks to the Hy-Grade Metal Roofing System company, and to their professional people. Highly recommended!!”
G.W. (SERVICE REQUEST) IN LONDON, ON
“Thanks, Lance. All done. The job went well from my standpoint, and the neighbour is fairly confident that the changes will address their concerns. Good to meet Lee. (Easy to talk to and clearly a good, hard worker.)”
C. & J. W. IN KIRKFIELD, ON
“Our Cottage roofing was done in 2018, the main building in early 2018 and the garage in December. We found that the interaction with Hy-Grade office personnel, and the installer personnel was very satisfactory from start to finish. Every part of the installation was completed exactly as explained.
We were very pleased with Tim, our installer, who was pleasurable to talk to, polite and professional every step of the way. I had explained to him before he started that there were a few corners that would need special attention due to the possible build up of moisture that has the effect of delamination of the Hardy Board that was used on the exterior of our building. Upon closer inspection, after the roof was finished, it became apparent to us that Tim had shaped the steel around these possible trouble points very carefully and hopefully the delamination problem will not occur in the future.
We wish to thank all the people at Hy-Grade for a great job well done.”
E.D. IN LINDSAY, ON
“Yahoo, my roof is finally done and it looks amazing. I just want to say that the crew that worked on my house was excellent. They had to put up with horrible weather conditions and a difficult high old house. They got here early , stayed late and were a pleasure to have around. I have included pictures , maybe you can print them up for the guys. Quinntin , Mike and David. Please give them my special regards for a job well done. Your company should be very proud of them.”
M. & S. MOORE IN PENETANGUISHENE, ON
“So pleased with every aspect of our Hy-Grade roof that we have decided to have our cottage roof replaced with a Hy-Grade Steel Roof as well. Our Installer, Tim, did an excellent job on our roof. Friends and neighbours have all commented that our roof looks excellent! Thanks to Hy-Grade for doing such an impressive job on our new steel roof, it’s everything we hoped and expected and more!”
S. SKRIEN IN DUNDAS, ON
“Hi Guys: A job well done. Lee left about 20 minutes ago. Thanks so much for taking care of this repair in such an organized and timely manner.”
J. DRESSER IN WHEATLEY, ON
“I give highest regards to Alex & Danny, who completed our roof. They did an excellent job and were very professional. I can’t speak highly enough about them. I’m very pleased and happy.”
D. CARTY & J. SPEERS IN RAMARA, ON
“Great price and excellent product. Amazing installation crew… polite and cleaned every day. Very very satisfied! Roof looks AWESOME!”
J. & A. NEAL IN HOCKLEY, ON
“The contracted crew was surprisingly efficient and extremely professional. Would not hesitate to recommend highly.”
P. MURRAY IN MIDLAND, ONTARIO
“I am thrilled with my new roof and the installers of my roof (Tim M) who has been installing these roofs since this company’s inception for 30 yrs and his nephew (Matt). They answered all my questions and did an excellent job even on my dog house/air conditioner cover!”
M. & L. TAGLIABRACCI IN NEW HAMBURG, ONTARIO
“Our experience with Hy-Grade has been phenomenal. From sales to service and delivery we give Hy-Grade two thumbs up. We’re excited to continue our roof journey should any need arise and will continue to refer your way.”
J. SUTHERLAND IN OWEN SOUND, ONTARIO
“These guys are FANTASTIC!!!. We had a roof installed by Hygrade in 2008. Recently we had a problem (no fault of hygrade) our chimney that we never use now and was built into the roof fell down. I contacted Lance in customer service on Tuesday morning and by Wednesday afternoon the installers were at the house and repaired the roof to the point you would not even know there was ever a chimney there. We are extremely happy with the product and their service 9 years after the install. Recommend Hygrade to anyone. WAY TO GO LANCE!!!!”
S. RUMIS IN GUELPH, ONTARIO
“We chose a Hy-Grade metal roofing system because of the quality of their product, their great reputation, workmanship and the warranty.”
S. NOSEWORTHY IN CAMBRIDGE, ONTARIO
“We love our new steel roof. The guys were wonderful. Had the roof done in one day. Everything was amazing. Thanks for everything.”
J. RECCE IN MILTON, ONTARIO
“I am very impressed with the way the roof was prepared before the steel roofing was installed and the product being Canadian.”
S. HUTCHINSON IN OSHAWA, ONTARIO
“It is unfortunate that I have read one or two people that were not happy with their Hy-Grade roof. However, the response from Hy-Grade affirms the commitment this company has to it’s customers and we have experienced this first hand. It took us over a year to finally make the decision and during that time, I researched, compared and asked questions, visited other homes with Hy-Grade roofs and spoke with the homeowners. Once the commitment was made, we couldn’t be happier. This is our first winter with the new roof and with the high winds, snow and ice that 2016/2017 winter brought we were secure knowing that our shingles were not going to blow off, that the snow and ice were not going to ice dam like we had with our old roof. All the neighbours admire the high quality and it transformed the look of our home. We know for the next 50 years (or longer) the roof is something we will never have to address again. In addition, we have the assurance knowing that if we do have a problem it only takes a phone call to the office and someone will help us. I want to thank our sales representative for being so patient and answering all of our endless questions, Ted you were awesome. The crew that showed up to our home were courteous, neat and efficient, any questions that we had they were able to answer. The office staff have always been customer service orientated and friendly, you really do get a sense that they are family. We are happy becoming part of the Hy-Grade family, and understand that as in any family if there are troubles, we trust that they will be there to support and care for us.”
B. HAMEL IN CHESLEY, ONTARIO
“Our experience with our hy-grade roof was great. Lots of colours to choose from which looks wonderful. Every-time I look up at my roof I m so thankful we will never have to replace another roof ever, exceptional warranty. The crew worked away and clean up the mess everyday as they would their own yards. Thanks Hy-Grade !!”
C & R, RATHWELL IN LONDON, ONTARIO
“Thank you. Everything was above expectations! Product fabulous and all your staff were very good to work with. John our salesman, was very thorough and answered all of our many questions. Peter and crew, WOW! The efficiency and professionalism of everyone was appreciated. Will definitely recommend Hy-Grade!”
G. SANDER IN ORLEANS, ONTARIO
“The Sales Rep was very knowledgeable about the product, great follow up.”
V. POWERS IN ORO-MEDONTE, ONTARIO
“Excellent Product, Great Looking, Great scheduling of work, Awesome sales rep, have and will continue to recommend Hy-Grade to anyone interested.”
J. RECCE IN MILTON, ONTARIO
“I am very impressed with the way the roof was prepared before the steel roofing was installed and the product being Canadian.”
L. HACHEY IN KINMOUNT, ONTARIO
“We are completely satisfied with our steel roof. It looks great!”
P. KLEINJAN IN WEST LORNE, ONTARIO
“We are very proud of our new roof and very pleased with Hy-Grade.”
B. DRUMMOND IN OWEN SOUND, ONTARIO
“I found Hy-Grade to be an exceptional company to deal with.”
R. LEE IN ST. CATHARINES, ONTARIO
“We are extremely pleased with our decision to have the Hy-Grade metal roofing system installed on our home. We continue to receive compliments from local residents and neighbours. It looks beautiful and suits our home very well.”
A. MCPHERSON IN LONDON, ONTARIO
“The crew was beyond exceptional!”
C. CHABOT IN NOBEL, ONTARIO
“All good. Love the looks of the roof. Most impressed by the friendliness and professionalism of the roofing crew. They represent your company very well”
S. SEGUIN IN LASALLE, ONTARIO
“I am extremely happy with my steel roof…I am able to keep sharing your Web site!”
M. YOUNG IN KITCHENER, ONTARIO
“Thank you to the Salesman. Everything went exactly as stated in the contract and the time line was met. Thank you once again for a very professional job.”
D. JOHNSTON IN MITCHELL, ONTARIO
“We are very pleased with our Hy-Grade roof. The Installation leader and his crew were exceptional and left our yard in a clean condition.”
F. KELLY IN LONDON, ONTARIO
“Installation crew was friendly and efficient, and property was cleaned up quickly. It was nice to see a follow up visit by the Quality Control person.”
K. DAWDY IN CAMBRIDGE, ONTARIO
“We had a great sales representative who was very accommodating and knowledgeable.”
J. VANSTONE IN MISSISSAUGA ONTARIO
“Just a short note to comment on the new Hy-Grade metal roof that was installed at our cottage in Severn Bridge – We are very happy with the look and the workmanship, thanks for a job well done.”
A. PLASTRE IN BARRIE, ONTARIO
“When it was time to change our roof we went to work and researched on many roofing company. We finally opted for Hy-Grade Steel roofing and we are so happy we did. From the sales representative , to the contractors who did the work we have nothing but good words to say. Our questions were answered with courtesy and professionalism. Within days of receiving the materials our roof was done and the contractors cleaned everything before leaving. Our house is not only protected for life but it also became the talk of the neighborhood..”
M. MAZAN IN CHATHAM, ONTARIO
“The quality of the materials used, the workmanship, and the choice of colours available were totally to our satisfaction.”
T. JAPP IN BRIGDEN, ONTARIO
“I was very happy with my decision to choose a Hy-Grade Steel Roof. Not only does it look great, but I love the peace of mind that I will never need a new roof again! ”
C. ANDERSON IN MISSISSAUGA, ONTARIO
“From the time we met your Sales Representative we have had nothing but a great experience with your company and would have no problems recommending you to others at any time!”
J. VEDORA IN FONTHILL, ONTARIO
“We have had lots of compliments about the roof. A neighbour is also putting a Hy-Grade system on.”
D. NOLAN IN ACTON, ONTARIO
“We are very pleased with the professionalism of the install crew, the product and the overall appearance of our new roof. Thank you.”
M. DUNSFORD IN CAMBRIDGE, ONTARIO
“I chose Hy-Grade Steel Roofing due to its reputation. However, I was totally sold on the company and the product within moments of meeting with my roofing consultant Jennifer. It was obvious to me that she was confident about her company’s ability to provide, install and warranty an excellent product. All my questions were answered. Excellent rapport-building and listening skills. An exceptional sales consultant. The installation crew surpassed all my expectations. I received many compliments and feedback from neighbours…. “excellent workmanship, dedicated, hardworking, meticulous, skillful, and genuinely polite”. The crew created a piece of art. The finished project is a sign post in itself – Hy-Grade is a leader in the industry. I contacted quality control/estimator regarding a concern I had with a small part of the roof which came to light during a rainstorm. A trades person came out the next day and fixed the issue. That is great customer service! Plus I never felt like I was a bother. I felt totally valued as a customer. Thank you to everyone who made my largest home renovation expenditure so worthwhile.