COVID-19; Our Commitment

April 3, 2020 – Update

To our Valued Customers and Future Customers,

Premier Doug Ford announced the changes to the list of essential businesses which now does not include residential construction. Our office, manufacturing, deliveries and service departments are closed until further notice from the Premier. We are however checking messages, taking quote requests and completing in progress installations. We will also be accepting new orders, however cannot provide accurate wait times for installation due to COVID -19 measures in the province.

Please stay safe and healthy,

The Hy-Grade Family

April 2, 2020 – Update

To our Valued Customers and Future Customers,

It has not been business as usual over these past weeks and today in our update we would like to share some of our stories. In a time when there is concern for the health and well being of our province we have seen a great effort from all of our people and customers. We want to thank you all for everything you have done to continue to support us while doing everything possible to prevent the spread of COVID-19.

We have seen our Roofing Consultants take great steps to not only continue to provide quotations but to help their communities. We have heard stories about them bringing customers milk, bread, eggs and other supplies. We are measuring roofs, without entering the home and presenting quotes in creative ways. In some instances our Roofing Consultants have been dropping off samples ahead of time and carrying out video calls with customers to answer their questions. In some cases our Roofing Consultants and Customers are having phone conversations while standing on either side of a window.

Our Installers are also putting in great effort to provide roofing installations during this time. They not only keep their physical distance from each other but from home owners as well. We have seen hand washing stations and signs posted on job sites to bring awareness about stopping the spread.

Although our office is closed, phones are still being answered during regular hours. Consistently we have noticed that every caller ends their conversation with some version of “stay safe and keep healthy”. The sense of care and compassion in our communities is overwhelming. The effort put in by everyone has truly been moving. Thank you to everyone, stay safe, stay healthy,

The Hy-Grade Family

March 25, 2020 – Update

To our Valued Customers and Future Customers,

Yesterday we made the unprecedented decision to close our office and manufacturing until April 9th to help flatten the curve of COVID-19. We pride ourselves on being the leader in the Steel Roofing industry and hope that this sets an example. It is one thing that we can do to help.

We do however still have many people who are able to work remotely. Both our Roofing Consultants and Installers work in the areas they live, across Ontario and local to you. Our Roofing Consultants are still able to provide quotes, they do not need to go into your home, or talk face to face. They can measure the roof without entering the home, prepare the quote and discuss it over the phone or via skype.  Many of our installers are still able to work as well, their crews are limited in size to lessen contact. They do not need to go into your home or discuss anything face to face, they are fortunate in that their role allows them to work outside in fresh air and limits their contact with others.

Our current Spring 2020 sale promotion will be extended until the end of April, we are in the process of making changes to our advertising.

The Hy-Grade Family

March 17, 2020

To our Valued Customers and Future Customers,

To minimize risk of Coronavirus (COVID-19), Hy-Grade Steel Roofing has options sensitive to social distancing available to our potential and current customers.

Our number one obligation and highest priority is to the safety of our Customers, Staff and our community.

Hy-Grade is committed to Ontario workers. Our family of Employees, Roofing Consultants, Installation Crews and their families are members of your local communities. We are proud to have a family of hard-working Ontarians on our team every day. We are dedicated to keeping the Ontario economy working and moving forward during this time. Hy-Grade uses only Canadian steel and is firm in our support of the Canadian steel industry and the thousands of jobs it provides to Canadians.

Our commitment to you is to deliver the last roof you will ever buy, with sensitivity, safely, with thorough communication to you, regardless of circumstances.

The Hy-Grade Family

 

We can still easily quote your roof!

Our roofing consultants work outside, can easily measure and document your roof, getting all the information they need without entering your home. We can tailor our assessment appropriately to your specific situation and needs.

Our presentation can be done over the phone!

Once our Roofing Consultants have assessed your roof and prepared your quote, and given the current directive from Public Health on social distancing, our Roofing Consultants can email your quote to you, and discuss all of the details of our system and your specifics over the phone. We also have Skype and Google Duo capability should you want a face to face virtual experience.

Contracts can be done electronically!

Our contracts can be delivered electronically, signed on both sides, and returned to us with simple technology. Should you prefer a paper contract, arrangements can be made to comply with your needs.

Online Financing!

Should you choose one of our convenient payment plans, or programs such as “Zero Payments, Zero Interest for 9-Months”, All applications and paperwork are done on-line! Your Roofing Consultant can easily guide you through this over the phone.

Installations and Service work can be done!

Our installation crews and service technicians can install and service your roof, and limit personal contact. They do not need to enter your home. Should you have specific requests or situations important to you, we will work with our technicians and crews to make the experience appropriate for you. We have instructed all installation crews to:

    • Refrain from physical contact with customers/people, specifically refrain from shaking hands
    • Avoid entering customers homes for any reason even when invited specifically by the customer.  This includes to use the washroom.
    • Practice good hygiene.  Wash your hands with soap and warm water.
    • Stay home and avoid contact with others if you are not feeling well and/or are displaying any signs associated with the virus.

Our Customers Matter!

Should you have specific requirements, require a little extra care, or have difficult circumstances, just let us know when making your appointment. Our Roofing Consultants, Technicians and Installation Crews will work with you to tailor our services to your situation.

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